DO YOU HAVE A MINIMUM ORDER QUANTITY?
1 INK COLOR - 25 QTY
2 INK COLOR - 50 QTY
3 INK COLOR - 75 QTY
4+ INK COLOR - 100 QTY
DO I NEED TO PUT DOWN A DEPOSIT TO START AN ORDER?
All apparel orders require a 50% deposit in order to begin, with the balance due before pick up or shipping.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, as well as Zelle, and Cashapp payments . We do not carry cash or change, so you will need the exact amount if you need to pay this way. We do not accept checks at this time.
I NEED A RUSH ORDER! WILL YOU DO THAT?
Yes! We do have a rush order option available, however they come with an added cost. Please confirm that we can meet this in-hand date before you place the order, and contact your rep for rush fees. Please note rush fees are for production only, and do not include fees for expedited shipping of blank goods from our vendors, or shipping out to you.
WHAT SIZES CAN WE PRINT?
WE OFFER
STANDARD SIZE PRINTING 12"W X 14"H
JUMBO PRINTING 15"W X 19"H
WILL YOU PRINT ON APPAREL THAT I SUPPLY?
Of course. This is considered a “Customer supplied” Order. These have a 30pc minimum for any apparel project.
All products must be new, unworn, unwashed, and must have been approved by your account rep prior to scheduling a drop off or shipment.
It is highly recommended to order 3-5% extra per size if an exact count is necessary.
Customer supplied garments that require extra handling such as tagged garments or individual bagged garments may be subject to an additional handling fee. This fee will be added to the final invoice.
Turnaround times for customer supplied orders are 10-15 business days and do not begin until a P.O. has been submitted, approved, products received in-house, and a deposit of 50% has been made. Orders will be released for shipping or pick-up once the remaining balance has been paid.
** We are not held responsible for manufacturer defects such as: garment color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, holes in garments, ripped seams, etc. It is highly recommended to order 3-5% extra per size if an exact count is necessary.
CAN I CHANGE MY ORDER AFTER I'VE APPROVED THE MOCKUP?
An order change is not generally accepted once a mockup is approved. Ex: A week after you’ve approved the mockup, you decide you would like to change designs, or item colors, or print colors. We will have to look over all of the changes you’ve requested and see if it’s even possible. For rush orders, this will likely not be possible because the order will have been expedited and moved forward to production at this point. Please note that any changes made AFTER the mockup approval can incur additional fees. It can also significantly delay your order.
Please be aware of how important it is to carefully go over your invoices and mockups before approving. Mockup approval will be the last chance you will have to make any changes before production.
PROJECT DETAILS
CONTACT INFO
WHAT SIZES WOULD YOU LIKE?*
finishing
garment COLOR
WE WILL DO OUR BEST TO RESPOND TO ALL QUOTE INQURIES WITHIN 24HRS. MORE INFORMATION MAY BE REQUIRED IN ORDER TO ACCURATELY PROVIDE YOU WITH AN ORDER QUOTE. A CUSTOMER SERVICE REP WILL CONTACT YOU IN THE EVENT MORE INFORMATION IS REQUIRED. WE LOOK FORWARD TO WORKING WITH YOU!
8517 Cambridge St
Houston, TX 77054
713-234-5594
info@darklighttx.com
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